(Last Revision: 24th May 2018)
HostWithLove.com ("HostWithLove", "us", "we", or "our") has developed this privacy statement to validate our commitment to confidentiality to all Customers who use HostWithLove's online services ("Services") which consist of Domain Registrations/Transfers/Management, Shared Hosting, Semi-Dedicated Hosting, Reseller Hosting, Dedicated Servers, Data Backups and any related add-on products.
HostWithLove requests and gathers information from our Customers in a few ways. These include online data entry forms when ordering any of our Services, communication with our staffs, as well as other instances where our Customers can volunteer their own private information.
The information collected can include but is not limited to the following:
a. Your identity - This includes your First and Last Name, Company Name (if applicable), Physical Address(es), Email Address(es), IP Address(es), Telephone Number(s), Credit Card Information and Other Billing Information.
b. Your interaction with us - This includes emails you send to us, exchanges you make with us through any of our official social media platforms, and exchanges you make with us through our support ticket system.
c. Identifiable trackers - This includes cookies and other similar means. See our Cookies Policy for detailed information.
d. Non-identifiable trackers - This includes log files and other similar means. Due to their nature, they are not linked to personally identifiable information.
For Delivery Of Service:
We may use your Personal Data for a number of purposes which includes processing your orders, service or support requests, managing and administering your account, delivering any Services or information requested by you, responding to complaints or account enquiries, administering debt recoveries, verifying your identity when required (for example you may have lost your account information or password, and we may need to ask you for other identifiable information in order to protect your data from unauthorised access).
We may also use your Personal Data to conduct fraud check against third party databases such as FraudRecord and MaxMind.
For Financial Information:
We may ask Customers to enter credit card or account information in order to process orders for Services placed with us. Financial information provided through our website is transferred over a secure connection to Stripe.com, one of the most secure and reputable payment processors available. All card numbers are encrypted on disk with AES-256 and decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.
Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs on separate hosting infrastructure and doesn't share any credentials with Stripe's primary services (API, website, etc). For more information, you can visit Stripe's security policy: https://stripe.com/docs/security
On occasion and on no particular schedule, Customers may receive, via email, details on general newsletter, special offers and marketing-related content, provided they have agreed to receive this type of communication.
Yes, you can access it here.
We do not disclose our Customers' personal information with third parties, with the exception of the following reasons:
a. To provide any of our Services to our Customers
b. To co-operate with law enforcement agencies via legal processes such as current judicial proceedings, court orders and warrants that we determine in our sole discretion to be legitimate and compliable
c. To safeguard the legitimate interests of HostWithLove and/or our Customers
In some cases, we encrypt, anonymise and aggregate the information before sharing it. "[Anonymising] the information" means we strip the information of personally identifiable features. "[Aggregating] the information" means we present the information in groups or segments (i.e. countries or billing terms).
If you breach our Terms of Service, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. Disclosure may include, but is not limited to, exchanging information with other companies and organizations for the purposes of fraud protection and/or credit risk reduction. In particular, we may release the information collected to third parties when we believe that it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.
Subject to applicable law, you have the choice to and right to limit, deny or restrict our ability to share your Personal Data with third parties or use of your Personal Data for a purpose that is materially different from the purpose for which it was originally collected or authorized by you. In order to exercise your right to choose, please contact us at: dpo[AT]hostwithlove[DOT]net
Please note, in the absence of any notice to the contrary, you expressly grant us permission to share your Personal Data at our discretion.
We recognise that the general public are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are committed to protecting our Customers' personal information in a secure manner that complies with legal regulations, therefore we are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect our Customers' personal data from unauthorised access, accidental loss and/or destruction.
For example, we use industry standard TLS certificates to provide encryption of data in transit and all access to our websites and management portals are served via the HTTPS protocol and sensitive information such as credit card information are encrypted before being transmitted using Secure Socket Layer (SSL) technology.
We also require for all of our business partners and vendors to provide the same or greater protections for any Personal Data that is disclosed by us in furtherance of our provision of Services to you.
Please be aware that communications over the internet (i.e. emails) are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web (WWW). We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
You control access to Personal Data maintained or stored by you via our Client Area for account management. You may update your information at any time.
You may cancel your account at any time and may request that your personal information is deleted from our databases, with the exception of:
a. Cases where a violation of our Terms of Service has resulted in cancellation of your account, in which case personal information may be retained indefinitely for purposes of prevention of further use of our Services in the future by the offending individual
b. Cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by our management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence
c. Network access logs, which may be stored for any duration of time at our sole discretion
Upon request, we will grant you reasonable access to Personal Data maintained by us about you. In addition, we will take reasonable steps to correct, amend or delete information that is demonstrated by you to be inaccurate, incomplete or processed in violation of applicable law. Unless required by law, we will not permit you to access the Personal Data of any Data Subject other than yourself.
To ensure our legal data protection and privacy obligations are met, we only retain your Personal Data for as long as we actually need it for the purposes we acquired it for in the first place.
We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual's right to unsubscribe or be forgotten at any time.
Please note that even if you request deletion or erasure of your personal data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.
After the retention period is over, we will securely dispose or anonymise your personal information in order to prevent loss, misuse, theft or unauthorised access.
HostWithLove is a hosting company based and headquartered in Singapore. By utilizing any of our Services, you expressly consent to our access, maintenance, transmission and/or use of your Personal Data outside of your country of residence, regardless of location or jurisdiction.
In addition to our obligations under Singapore law, we supplement the protection of the international transfer of your Personal Data by observing numerous industry best practices.
HostWithLove communicates with our Customers on different occasions. These communications are classified as follow:
a. Fundamental - This refers to the communication between you and our staffs when you contact us for support assistance relating to your Services.
b. Service Announcements - In some cases, it is necessary for us to send out a strictly service-related announcement. This can range from server-side issues/maintenances, or billing related issues such as suspension due to non-payment, etc. These announcements are not promotional in nature and are in fact essential information relevant to your Services.
c. Newsletter and Special Promotions - On occasions and on no particular schedule, we may release newsletter and special promotions via email. These emails are considered to be marketing related.
In relation to (Section 12c), Customers whose registration date falls before 25th May 2018 would have received a Policy Update email informing that, unless they had previously opted out of marketing related emails, their continued usage of our Services constitutes their acceptance of continuing to opt in to marketing related emails. For new Customers who registers on or after 25th May 2018, marketing emails would have been set to opt-out by default during the registration process. In order for New Customers to receive marketing related content, they must choose to opt-in by updating their preferences during the registration process or afterwards from within our Client Area. At all times, all Customers have the right to opt out of marketing communications by clicking on the "Unsubscribe" or "Opt-out" link in the marketing emails sent to you, or by updating their preferences from within our Client Area.
We are not responsible for any sensitive information stored by you on our system and/or Services.
HostWithLove's Services are not designed for or directed to children under thirteen (13) years of age and we will not intentionally collect or maintain information about anyone under thirteen (13) years of age.
You will bear sole responsibility for maintaining the integrity of your login information to any of our Services or our Client Area. This information consists of, but is not limited to, usernames and passwords that give access to personal and private information.
You will also bear sole responsibility for maintaining the security of all subscribed Services. You are solely responsible for ensuring compliance with any and all applicable privacy guidelines and regulations for all jurisdictions in which you may operate with respect to appropriate practices for the collection, dissemination and storage of personal information using your subscribed Services with us. Under no circumstances shall we be held liable for your failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through our Services.
Links to other websites may be found through our website or during correspondences with our staffs. It is your responsibility to be aware that we cannot control the privacy policies of third parties. We encourage our Customers to be aware when leaving our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement as indicated herein is applicable only to the data collected by HostWithLove.
In the rare event we go through a business transition, such as a merger, being acquired by another company, or selling a portion of our assets, Customers' personal information will, in most instances, be part of the assets transferred.