Service Level Agreement (SLA)

 

General

HostWithLove guarantees all of our services to have at least 99.9% uptime. In the event that we do not meet this in a given calender month, we will credit a percentage of the affected service's monthly fees based on the following tiers:

Uptime Guarantee SLA Credit
99.9% Guaranteed
99.8% 10%
99.7% 20%
99.6% 30%
99.5% 40%
99.4% 50%
99.3% 60%
99.2% 70%
99.1% 80%
99.0% 90%
<99.0% 100%

 

Exceptions

1) Any scheduled downtime or planned maintenance is except from this guarantee.

2) Clients currently in arrears for services do not qualify for SLA claims.

3) Clients participating in malicious activities, thereby causing attacks or counterattacks, do not qualify for SLA claims.

4) Downtime occuring due to natural disasters or DDoS attacks against the network do not count towards the SLA calculations.