Terms of Service (ToS)

 

1.1 - Account Setup

Full payment must be made before your order is processed. In addition, all orders are subjected to an automatic screening process by our system and/or our payment processors(s) to prevent fraud. It is your responsibility to provide us with accurate billing, contact and payment information so that your order will be screened successfully. Providing false contact information of any kind may result in the termination of your account or the rejection of your order. In Dedicated Server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.

1.2 - Currency

All prices denoted on the website are in terms of USD. If your primary currency is not USD, your payment merchant will apply a conversion based on their exchange rates.

1.3 - Delivery of Service

Immediately upon successful payment, you will receive an automated receipt from our system. Please print and retain a copy of this in a safe place for future reference. Your unique customer username will be on this receipt and should be used for correspondence with us. All orders are delivered electronically via email. If you have any questions about your order please open a support ticket with us. We will not add charges to customers using either VISA or MasterCard card schemes. The final price will be the same regardless of payment method.

1.4 - Account Transfers

Our transfers team will make every effort to help you to move your website to us, however we cannot make any guarantee on the time involved as transfers are dependent on many factors that are often beyond our control.

For resellers, we will transfer up to 30 accounts free of charge per order and 20 accounts per subsequent month of service. Every 3 accounts thereafter will incur a charge of $1. For numbers slightly exceeding these values, we may at our sole discretion waive any additional fee.

2.1 - Content

All services provided by HostWithLove may only be used for lawful purposes. The customer agrees to indemnify and hold harmless HostWithLove from any claims resulting from the use of our services.

Examples of Unacceptable Material (not limited to the following)
Beastility and Child Pornography
Pirated Software / Warez
Examples of Unacceptable Usage (not limited to the following)
Backup of Files
File / Image / Torrent Hosting Service
Forums and/or websites that distribute or link to warez / pirated / illegal content
Mail Bombers / Spam Scripts
Participate in any file-sharing / peer-to-peer activities.
Phishing Webpages
Public Proxy
Running software that interfaces with an IRC (Internet Relay Chat) network.
Sale of any controlled substance without prior proof of appropriate permit(s)

 

If you are uncertain whether the usage of your website falls into any of the above categories, please contact our Sales Department directly for clarification.

Shared Hosting and Semi Dedicated clients: We will notify you so you can take down the offending content. Depending on the severity of the situation, we may have to suspend your account first.

Reseller Hosting and Dedicated Server clients: We will notify you so you can request for your client to remove the offending content. Depending on the severity of the situation, we may have to suspend the offending cPanel account first - other cPanel accounts will not be suspended.

2.2 - Account Security

The security of your cPanel, WHM, FTP, email accounts and billing systems are your responsibility. We recommend your password to be at least 8 characters and contain a combination of at least an upper-case alphabet, a lower-case alphabet, a number and a symbol.

All scripts must be kept up to date (this includes extensions, plugins and themes) or otherwise be secured against unauthorized intrusion or hacking. In the event we are made aware of an account that has been compromised or hacked, we may immediately suspend the cPanel account pending a full investigation. While we do assist in patching of compromised websites under our Best Effort Support, we reserve the right to charge a fee at an hourly rate of $50/hour or refuse assistance completely at our sole discretion.

3.1 - Grounds for Suspension and Termination

You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted on our website may serve as cause for HostWithLove to suspend or terminate your account. We will at all times notify you first so you can remedy the issue, however depending on the severity of the situation we may have to suspend your account first.

3.2 - Resellers' Responsibility

In the context of this section of the Terms of Service, Resellers are defined as clients who are providing hosting via their accounts to third parties (termed "clients"). Resellers are responsible for directly supporting their clients. In the event Resellers are uncertain of how to support their clients, feel free to open a ticket with our Technical Support Department for assistance.

Resellers are responsible in ensuring that their clients adhere by our Terms of Service as well as other related policies.

4.1 - Billing Term

Discounts are given for longer Billing Terms. These discounts are given by virtue of the fact you are committing to a longer Billing Term. If you decide to switch to a shorter Billing Term mid-way through your original commitment, the rendered service will be charged at the price of the shorter Billing Term and remaining amount will be re-added as credits onto your account. Refund for unused period of hosting is subject to our Refund Policy (Section 4.3).

4.2 - Promotions

Accounts purchased under a promotion may be subjected to different package offerings than what is stated on the website. Any difference from the actual package offerings will be specifically mentioned along with the promotion clause. If in doubt, please contact our Sales Department for clarification.

4.3 - Refund Policy

If you are unhappy with any aspect of our service, please contact our Billing Department which will attempt to rectify the situation. If the issue cannot be fixed, you are entitled to a unconditional refund within the first 45 days of service. No refund will be provided past the 45 days period. Violations of our Terms of Service will void the Refund Policy.

Only first-time accounts are eligible for a refund. What this means is if you had signed up with us for more than 45 Days or if you had requested for a refund before, then you will not be eligible for a refund.

Similar to other providers, Dedicated Servers are not covered under our Refund Policy.

Deductions will be made for the following items:

Item Deduction
Dedicated Servers 100%
Account Transfers $1 per account past 30
Dedicated IP Address $2.50
Domain Registration / Transfer $12.00 or whichever pricing the domain's TLD is priced at
ClientExec License $6.00
WHMCS License (Branded) $8.00
WHMCS License (Unbranded) $13.00

 

4.4 - Cancellation Procedures

Cancellation requests must be submitted through our Client Area. To do this, navigate to Services > My Services and select the service that you want to cancel. Click on the "Request Cancellation" link under the Actions category. You must complete and submit the form. No other form of cancellation will be accepted.

Choosing an immediate cancellation means your service will be terminated with 24 hours of submitting the form. Please further note that it is your responsibility to cancel any PayPal subscription that you may have setup.

4.5 - Affiliates

You may not spam or advertise in areas or sections of websites that breach the rules of the displaying site. The affiliate system may not be used to receive a discount on packages ordered for yourself. Any credit or earnings we deem to be suspicious will be removed without warning and not re-added. Affiliate funds are paid out after a 60 days holding period to combat fraud and to allow for our moneyback period.

4.6 - Billing Licenses

We provide discounted billing licenses with our services. These are subjected to the following restrictions:

1) Only Reseller Hosting and Dedicated Server packages are eligible for discounted billing licenses.

2) Only one discounted billing license is available per hosting package. If you require more, please contact us for more information.

3) We reserve the right to adjust the prices of the billing licenses or stop offering a particular billing license.

5.1 - Backups

You agree to take full responsibility for data hosted on your account and to maintain backup of data that you host on HostWithLove's servers. While HostWithLove does maintain backups of your data on our Shared Hosting, Reseller Hosting and Semi Dedicated platforms, the backups are meant for administrative purposes in the event of a disaster recovery. There is no single backup system that is not susceptible to failures and although we are using some of the best measures in the industry such as implementation of Hardware RAID-10 on all of our servers and having R1Soft Remote Backup (30 Restore Points) in place, we cannot accept any responsibility should backups be unavailable for any reason including but not limited to data corruption and hardware failure. We strongly recommend and encourage clients to maintain their own regular backups onto their own computers.

Dedicated Server services are not backed up by HostWithLove, unless the R1Soft Remote Backup add-on is selected during checkout.

6.1 - Disputes

You agree that any dispute between you and HostWithLove arising out of your use of the Service on in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and HostWithLove will be submitted by the aggrieved party for binding arbitration under the auspices of the Singapore law.

In the event of any dispute, we will appreciate you working with us to resolve it. We are a company that emphasizes a lot on customer service and we will always try our best to accommodate your requests so long as they are reasonable. However, if a threat is made to us, we reserve the right to cease communication or refuse service.

7.1 - Privacy

HostWithLove will not provide names, addresses, telephone numbers, email addresses, or other personally identifiable information on any Subscriber to any third party without prior permission from that Subscriber, or as required under an appropriate court or administrative directive, including a facially valid subpoena, or as necessary to render the Service.

In the event of a payment dispute / chargeback initiated by the Subscriber, whereupon the filing bank or payment processor already has the Subscriber's details, HostWithLove reserves the right to file further data in order to resolve the dispute. This includes IP Access Logs and Ticket History to prove the Subscriber had been utilizing the Service. If you are a Subscriber who has billing concerns, we urge you to work with our Billing Team to resolve the issue amicably rather than filing a payment dispute / chargeback.

HostWithLove may provide aggregate data on Subscribers to third parties in the operation of HostWithLove's business.

8.1 - Amendments

HostWithLove reserves the right to amend its policies at any time without prior notice.

Last updated on 3rd June 2015